IT Service Management Frameworks – Excercise
Project management:
Get an overview of the project and how to communicate with the stakeholders about the approaching changes. Therefore, this project is mainly divided into knowing what existing firewall system and what new to be implemented. Being in a permanent position in firewall configuration and maintenance, need for understanding the existing system is not much relevant. However, gaining enough knowledge about the new system is mandatory.
Stakeholder analysis:
Understand who are the major stakeholders in this project and try to convince the stakeholders on how beneficial will it be for this project, if I got into this position. Set a feedback system for bug and update analysis from the clients in future.
- ITS department
- Team leader
- Clients
Convince the clients about the new migration and its benefits in security and other features.
Technical knowledge
- Collect maximum technical knowledge about the new firewall and learn its configuration.
- Try to go through its tutorials and other manuals to get an overview of it and tools used in it.
- Try comparing it with other devices and understand its pros and cons.
- Know about the future impact.
- Get to know about the firewall monitoring tools like Nagios, Zabbix etc.
Methodology
Agile approach is a type of project methodology, commonly used for the creation of software, where specifications and solutions emerge through the combined effort of teams and organization. The main deliverables are roadmap, product vision, backlog etc.
Agile methodology will be suitable as it comes under a teamwork. Assigning a team, communicating with them and with the stakeholders, table up a timeline to see the lifecycle of the project. Work Breakdown Structure (WBS) is an essential approach in this to split the works between different team member. This will ease the project tasks and helps to involve each team members into this project.
My Findings 